Potentially help them learn from the session. This will make the user feel more comfortable with what is happening and It’s that easy.ĪI: What are some best practices or inside tips people should know about Quick Assist?Ĭircumstances, it is better for the admin to also have a voice call with the All it takes to get started is searching for and clicking on Quick Assist in the Windows search bar. If something is going wrong, it’s not going to add to their frustrations. This makes Quick Assist a very user (and admin) friendly solution. Also, there are no licenses to worry about beyond that initial Windows 10 license. It’s a built-in solution so there’s no need to spin anything up or install anything. Michael Pocock: For me, there are a few things. We reached out to Michael Pocock, Security Team Lead forĪrraya’s Managed Services Practice (and all-around Microsoft wiz) to learn moreĪrraya Insights: What stands out to you most about Quick Assist? Help to receive – or for experts to deliver – support via a remote connection. Microsoft’s Quick Assist allows those in need of Organizations leveraging Windows 10 have access to aīuilt-in application capable of shrinking the distance between users and the The thing is, physical separation doesn’t mean those end users have to feel like they’re on their own. Right now, if something were to go wrong with a user’s machine or mission critical application, help wouldn’t be just around the corner or down the hall. One of the many operational challenges resulting from our current normal is the fact that, even though technology has never been more important to our daily routines, support for that technology has never been farther away.

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